Rates are based on weight, please place items in the cart and choose from the shipping options given at checkout.

Reading Tree currently only ships within New Zealand, but for special orders, please contact us for a shipping fee quote.

We are sorry to hear that the order has arrived damaged - this should never have happened. If your goods are damaged because of shipping, then please email us within 24 hours of receiving your order. We have a simple process in place that will allow you to get a refund. Please include in your email: [MANDATORY] - Original order number - Description of the error - Pictures of the damaged order (ideally, both the product and the packaging)

For Used Items If you feel the item condition was wrongly listed, we ask you to note that most items listed on our website are used and the condition is mentioned on the listing page under photos. Please refer to our Used Item Condition Guide page first, and if you feel we have made a mistake with the details, please email us within 2 days of delivery and we’ll do everything we can to investigate and find a solution. If your claim is validated, then a refund will be given once items are returned (at your expense) within 10 working days of an email validation. For New Items If you feel we have made a mistake with the item description, please email us within 2 days of delivery and we’ll do everything we can to investigate and find a solution. If your claim is validated, then a refund will be given once items are returned (at your expense) within 10 working days of an email validation. We have a simple process in place for these situations. Please include in your email: [MANDATORY] - Original order number - Description of the error - Pictures (ideally, both the product and the packaging) We currently do not support returns for each order based on incorrect choice, size and change of mind.

If the order is in status "Shipped" and it is past the max estimated delivery date, please check the tracking link for your order, as well as the order status and history. If there are recent updates in the tracking history, please wait for a few more days before you reach out to us and continue to monitor the updates. If there are no updates for several days, please reach out to the Reading Tree for further assistance.